Organisational Use of Chatbot Author

The digital reinvention of compliance procedures

Breaches of process and law due to systemic weaknesses within documented procedures account for the majority of organisational violations. With the consequences ranging from death, heavy fines, criminal charges, civil litigation and  enforced organisation closure amongst others, organisations continually seek ways to ensure the robustness of all policies, rules and procedures. Chatbot Author enables institutions to transform what can traditionally be extensive word documents into interactive Chatbots. The inherent problems with procedures arise due to the sheer volume of possible instructions and way they are presented, which are rarely user tested and often unclear or ambiguous.

Using Chatbot Author scripted dialogue, procedures can be shared across multiple channels, allowing the consumer to make decisions more quickly and accurately by only being faced with relevant information. With the advanced model, organisations are able to monitor, analyse and adapt processes to evaluate patterns, efficiency and modify processes to ensure relevance.

Chatbot Author is the first platform of its kind and can be used across any business sector, including The Healthcare Sector or Financial Services


Benefits include:

Reduce Risk

Automated compliance

Materially reduce regulatory and internal control breaches

Up to 70 times more efficiency in the use of procedures

Lower operational costs

Eradicate procedural training costs

Materially reduce the costs of false positives and false negatives

Simplified usage

Ability to embed pictures and videos into the dialogue - compensating for knowledge gaps

Have new benchmarks and a full audit trail of how procedures have been used in practice

Adapt more easily to regulatory changes

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