Organisational Use of Chatbot Author
The digital reinvention of compliance procedures
Breaches of process and law due to systemic weaknesses within documented procedures account for the majority of organisational violations. With the consequences ranging from death, heavy fines, criminal charges, civil litigation and enforced organisation closure amongst others, organisations continually seek ways to ensure the robustness of all policies, rules and procedures. Chatbot Author enables institutions to transform what can traditionally be extensive word documents into interactive Chatbots. The inherent problems with procedures arise due to the sheer volume of possible instructions and way they are presented, which are rarely user tested and often unclear or ambiguous.
Using Chatbot Author scripted dialogue, procedures can be shared across multiple channels, allowing the consumer to make decisions more quickly and accurately by only being faced with relevant information. With the advanced model, organisations are able to monitor, analyse and adapt processes to evaluate patterns, efficiency and modify processes to ensure relevance.
|Materially reduce regulatory and internal control breaches|
|Up to 70 times more efficiency in the use of procedures|
|Lower operational costs|
|Eradicate procedural training costs|
|Materially reduce the costs of false positives and false negatives|
|Ability to embed pictures and videos into the dialogue - compensating for knowledge gaps|
|Have new benchmarks and a full audit trail of how procedures have been used in practice|
|Adapt more easily to regulatory changes|